FAQs
FAQs & General Information
*POLITE NOTICE: This performance contains STROBE LIGHTING, SMOKE EFFECTS , LOUD NOISES and the possibility of being SPLASHED.
HELP
I'M
CONFUSED!
Do not worry. If you can not find an answer below, please
phone our Box Office on
02038160295
We are here to help
10am to 8pm
or email - info@circuscortex.com
HOW DO I EXCHANGE MY BUSINESS VOUCHER FOR TICKETS?
Valid weekdays only not valid Saturdays & Sundays. You can exchange your business voucher either on the day or prior to the show. Please arrive 45 minutes prior to the show of your choosing and purchase a brochure per person (£4 each)
You have the option of upgrading to Fast Track for an additional £3, as well as purchasing additional tickets for other friends and family members.
...
We will also upgrade you to Silver for £6 & Gold for £8
​
WHAT TIME DO THE DOORS OPEN?
General Ticket Holders: The doors open 30 minutes before the start of the performance. We advice you to arrive on time. Any late arrivals may be asked to be admitted at a suitable time of the performance.
Fast Track : Doors open 45 minutes before the start of the performance and holders of Fast Track passes must arrive within 15 minutes of this due to general ticket holders being admitted as above.
WHAT ARE
FAST TRACK TICKETS?
Fast Track early entrance pass allow you to enter the Big Top before everybody else and choose the best seats in your tickets section. They cost £3 more than your general admission tickets and 1 per person is required. Fast Track pass holders must arrive 45 minutes before the shows start time.
PLEASE NOTE** If you do not arrive within the 15 minutes allocated time frame given for fast track ticket holders to enter, you will lose your fast track option without refund and you will be allocated seating on what is available at your time of arrival.
IS SEATING NUMBERED AND ALLOCATED?
There are 3 main types of seating, VIP, Grandstand & Special Offer. You can sit anywhere in your tickets sections. Seating is first come first serve within these sections. So it is always best to either arrive early or purchase Fast Track tickets to get the very best seats.
WHAT AGE IS THE SHOW SUITABLE FOR?
The show is suitable for all ages - young & those young at heart.
WHO NEEDS A TICKET?
*​Everybody aged two and above requires a ticket to see the show, children under 2 are admitted free but must be sat on an adults knee.
​
Child price is 2 to 13.
​
Adult price is 14 to 64.
​
OAP price is for 65 and over.
​
Concessions are for : Children, OAP's, Careers, Registered disabled, SEN & Students. Proof of concession is required.
IS THERE DISABLED & WHEELCHAIR ACCESS
Our entrances are large enough to enable wheelchairs. We want everyone to come and enjoy our show. If you need assistance then we are here to help, Please ring the Box Office if you need help on the day, this way we can make sure that there is someone on hand to assist you.
Wheelchair spaces are limited and need to be booked via the Box Office.
DO CARERS GET IN FOR FREE?
Unfortunately, we are not currently in a position to be able to provide free tickets for carers. We do however offer a concession ticket, which allows OAP's of 65 and over, registered disabled, SEN, Carers & students to book tickets at the concession price. Please bring proof of entitlement with you when you visit.
HOW LONG IS THE PERFORMANCE?
This years performance lasts around 1:50 hours , there is a 20 minute intermission half way through.
I BOOKED THE WRONG DAY/TIME CAN I CHANGE IT?
YES. We understand mistakes and life change from day to day, you can change your ticket to another date and time, phone the Box Office or email info@circuscortex.com
CAN I PRE BOOK MY SEATS?
Seating within sections is not numbered or individually allocated.
Seats are on a first come first serve basis.
​
However if due to a serious injury or disability, we can usually pre arrange certain seating areas with prior notice.
please ring the Box Office to arrange and request.
​
You will be offered the best seats that are left within your tickets section.
​
Our seats are staggered so you are guaranteed to have a fantastic view wherever you sit.
WHAT ARE BEST SEATS ON THE DAY?
if allocated tickets have not been sold, the best seats on the day will come into affect and people will be sat in the best seats available on the day. You will never be sat in less quality seats, but you may be upgraded to better seating.
HOW DO I GET MY TICKET?
Tickets are instantly emailed to you, they come as a QR code which you just show on your phone or you can print them off and bring along on the day.
I CAN NO LONGER MAKE THE PERFORMANCE, CAN I GET A REFUND?
We are very sorry but all sales are final. however, we will happily exchange your ticket to another day and time / of the same value and subject to availability. Please ring the Box Office
02038160295
to sort this or email info@circuscortex.com
I HAVE A DISCOUNT CODE / MY DISCOUNT CODE DID NOT WORK?
Discount codes are only valid on full price VIP & Grandstand individual tickets and can also be used to take money off family tickets.
​
They can not be used on special offer seating or any reduced seating or with any other offer.
​
Add your discount code at checkout.
PARKING
TOILETS
&
REFRESHMENT
FACILITIES.
Parking alters from location to location, At some locations we are able to offer parking directly next to Our Big Top, If this is the case we will add this information to our locations ticket page.
...
We have toilets and disabled toilet facilities which are cleaned before and after every show.
...
Drinks, Candy Floss & Popcorn can be purchased at the event.
Beware of the Clown he likes to throw the POPCORN!!
​
DOES CIRCUS CORTEX USE ANIMALS IN THEIR ACTS?
ABSOLUTELY NOT.
DOES THE SHOW CONTAIN
FLASHING LIGHTS & LOUD NOISES?
YES, Our show contains Flashing Lights, Smoke Effects, Lasers and a possibility of getting splashed with water.
All our acts are set to very upbeat music, which in most cases would be classed as loud.
​
​