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FAQs

FAQs & General Information

HELP
I'M
CONFUSED!

Do not worry. If you can not find an answer below, please

phone our Box Office on

02038160295 

We are here to help

10am to 8pm

or email - info@circuscortex.com

HOW DO I GET MY TICKET?

Tickets are instantly emailed to you, they come as a QR code which you just show on your phone or you can print them off and bring along on the day.

WHAT TIME DO THE DOORS OPEN?

The doors open 30 minutes before the performance and 45 minutes before the performance for Fast Track ticket holders.

WHAT ARE
FAST TRACK TICKETS?

Fast Track tickets allow you to enter the Big Top before everybody else and choose the best seats in your tickets section. They cost £3 more than your general admission tickets. 

IS SEATING NUMBERED AND ALLOCATED?

There are 3 areas of seating, VIP, Grandstand & Special Offer. You can sit anywhere in your tickets sections. Seating is first come first serve within these sections. So it is always best to either arrive early or purchase Fast Track tickets to get the very best seats.

WHAT AGE IS THE SHOW SUITABLE FOR?

The show is suitable for all ages young & old.

IS THERE DISABLED & WHEELCHAIR ACCESS

Our entrances are  large enough to enable wheelchairs. We want everyone to come and enjoy our show. If you need assistance then we are here to help, Please ring the Box Office if you need help on the day, this way we can make sure that there is someone on hand to assist you.

Wheelchair spaces are limited and need to be booked via the Box Office.

DO CARERS GET IN FOR FREE?

Unfortunately, we are not currently in a position to be able to provide free tickets for carers. We do however  offer a concession ticket, which allows OAP's of 65 and over, registered disabled, Carers & students to book tickets at the child price. Please bring proof of entitlement with you when you visit.

HOW LONG IS THE PERFORMANCE?

This years performance lasts around 1 hour and 45 minutes, there is a 20 minute intermission half way through.

I CAN NO LONGER MAKE THE PERFORMANCE, CAN I GET A REFUND?

We are very sorry but all sales are final. however,  we will happily exchange your ticket to another day and time as long as it is at the same venue/location and of the same value and subject to availability. Please ring the Box Office to sort this.

I BOOKED THE WRONG DAY/TIME CAN I CHANGE IT?

YES. We understand mistakes and life change from day to day, you can change your ticket to another date and time as long as it is at the same venue, of the same value and subject to availability. Please ring the Box Office to sort this.

CAN I PRE BOOK MY SEATS?

Seating within sections is not numbered or individually allocated. Seats are on a first come first serve basis.

You can sit anywhere within your tickets section.

Our seats are staggered so you are guaranteed to have a fantastic view wherever you sit.

DOES CIRCUS CORTEX USE ANIMALS IN THEIR ACTS?

ABSOLUTELY NOT.

HOW DO I EXCHANGE MY BUSINESS VOUCHER FOR TICKETS?

You can exchange your business voucher either on the day or prior to the show,  just head down to the ticket office on site, purchase a brochure per person (£3.50 each)

and you will be handed your tickets. You have the option of upgrading to Fast Track for an additional £3, as well as purchasing additional tickets for other friends and family members. 

DOES THE SHOW CONTAIN
FLASHING LIGHTS & LOUD NOISES?

YES, Our show contains flashing lights and lasers.

All our acts are set to very upbeat music, which in most cases would be classed as loud.

PARKING
TOILETS
&

REFRESHMENT
FACILITIES.

 

Parking alters from location to location, please check in advance of your visit or ring the BOX OFFICE.

...

We have toilet facilities which are cleaned before and after every show.

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Drinks & Popcorn can be purchased at the event.