FAQs
FAQs & General Information
*POLITE NOTICE: This performance contains STROBE LIGHTING, SMOKE EFFECTS , LOUD NOISES and the possibility of being SPLASHED.
HELP
I'M
CONFUSED!
Do not worry. If you can not find an answer below, please
phone our Box Office on
We are here to help
10am to 8pm
or email - info@circuscortex.com
HOW DO I GET TICKETS
Tickets can be purchased online or on the door. (This does not include wheelchairs spaces, as these need to be pre-booked due to very limited space.)
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Please note online offers are only available online
WHAT TIME DO THE DOORS OPEN?
General Ticket Holders: The doors open 30 minutes before the start of the performance. We advice you to arrive on time. Any late arrivals may be asked to be admitted at a suitable time of the performance.
Fast Track : (where applicable) Doors open 45 minutes before the start of the performance and holders of Fast Track passes must arrive within 15 minutes of this due to general ticket holders being admitted as above.
WHAT ARE
FAST TRACK TICKETS?
Fast Track early entrance pass allows you to enter the Big Top before everybody else, helping secure the best available seats in your designated ticket section (Please note they are not available at every location) They cost £3.50 extra and 1 per person is required. Fast Track pass holders must arrive 45 minutes before the shows start time.
PLEASE NOTE** If you do not arrive within the 15 minutes allocated time frame given for fast track ticket holders to enter, you will lose your fast track option without refund and you will be then allocated seating on what is available at your time of arrival.
HOW DO I EXCHANGE MY BUSINESS INVITES?
Business Invites – Terms & Information
Valid on Weekdays Only (Not valid on Weekends & Bank Holidays)
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Please arrive at least 30 minutes before your chosen showtime. To avoid disappointment, we strongly recommend pre-booking with the onsite ticket office, which opens 1 hour before each performance.
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CHILDREN UNDER 2 ARE ADMITTED FREE
The show is suitable for all ages - young & those young at heart.
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Children under 2 are admitted free and do not require tickets but must be seated upon an adults knee.
PLEASE NOTE: Pushchairs and car seats are not permitted in to the 'Big Top' due to fire safety regulations.
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WHO NEEDS A TICKET?
Everybody aged two and above requires a ticket to see the show.
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2026 Ticket Offer Update
Please note:
Our current 2026 ticket prices are lower than our standard concession prices. As a result, concession tickets are not currently available. While this promotional offer is running, everyone pays the same ticket price, regardless of age or concession status (excluding children under 2, who do not require a ticket).
Our standard concession categories are listed below and will apply again once this promotional offer has ended.
Everybody aged two and above requires a ticket to see the show.
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Child price is 2 to 13.
Adult price is 14 to 64.
OAP price is for 65 and over.
Concessions are for: Children, OAPs, Carers, Registered Disabled, SEN and Students. Proof of concession is required.
IS THERE DISABLED & WHEELCHAIR ACCESS
We have a separate ground level entrance for wheelchairs.
We want everyone to come and enjoy our show. If you need assistance then we are here to help, Please ring the Box Office if you need help on the day, this way we can make sure that there is someone on hand to assist you.
Wheelchair spaces are limited and need to be booked via the Box Office.
All wheelchair users must book prior to attending and must arrive 30 minutes before the show.
DO CARERS GET IN FOR FREE?
Unfortunately, we are not currently in a position to offer free tickets for carers.
Please note:
Our current 2026 promotional ticket prices are lower than our standard concession prices. As a result, concession tickets are not currently available, and everyone pays the same promotional ticket price while this offer is running.
Once the promotional offer has ended, concession tickets will again be available for eligible visitors, including Carers, OAPs (65+), Registered Disabled visitors, SEN visitors and Students. Proof of eligibility will be required when you visit.
HOW LONG IS THE PERFORMANCE?
This years performance lasts around 1:50 hours , there is a 20 minute intermission half way through.
I BOOKED THE WRONG DAY/TIME CAN I CHANGE IT?
YES. We understand mistakes and life change from day to day, you can change your ticket to another date and time, phone the Box Office or email info@circuscortex.com
WHAT ARE BEST SEATS ON THE DAY?
These are made up of an allocation of all unsold tickets. This includes Gold, Silver & Red tickets. You will be seated in the best available when you arrive.
Please Note: you will NOT be seated on the front rows of Gold or Silver. These are only for people purchasing full price Gold or Silver tickets.
HOW DO I GET MY TICKET?
Tickets are instantly emailed to you, they come as a QR code which you just show on your phone or you can print them off and bring along on the day.
I CAN NO LONGER MAKE THE PERFORMANCE, CAN I GET A REFUND?
We are very sorry but all sales are final. however, we will happily exchange your ticket to another day and time / of the same value and subject to availability. Please ring the Box Office
or email info@circuscortex.com
CAN I PRE BOOK MY SEATS?
Seating within sections are not numbered or individually allocated.
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If you arrive together, you will all be seated together within your tickets section.
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Our seats are staggered so you are guaranteed to have a fantastic view wherever you sit.
I BOOKED THE WRONG DAY/TIME CAN I CHANGE IT?
YES. We understand mistakes and life change from day to day, you can change your ticket to another date and time, phone the Box Office or email info@circuscortex.com
WHAT ARE BEST SEATS ON THE DAY?
NOT ACTIVE DUE TO 2026 PROMOTIONS ACROSS THE TOUR.
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On occaision we run offers titlesd Best Seats avaialble - These are made up of an allocation of all unsold tickets. This includes Gold, Silver & Red tickets. You will be seated in the best available when you arrive.
Please Note: you will NOT be seated on the front rows of Gold or Silver. These are only for people purchasing full price Gold or Silver tickets.
HOW DO I GET MY TICKET?
Tickets are instantly emailed to you, they come as a QR code which you just show on your phone or you can print them off and bring along on the day.
I CAN NO LONGER MAKE THE PERFORMANCE, CAN I GET A REFUND?
We are very sorry but all sales are final. however, we will happily exchange your ticket to another day and time / of the same value and subject to availability. Please email info@circuscortex.com
CAN I PRE BOOK MY SEATS?
Unfortunately, we are unable to allocate or reserve specific seats in advance, as seating within each section is unallocated.
If you arrive when the doors open (at least 30 minutes before the show starts, as stated on your ticket), our team will ensure that your group is seated together within your chosen seating section.
The main reason groups become separated is when guests arrive at, or after, the show start time, by which point seating has already been allocated.
If you have any accessibility requirements or specific seating needs, please contact us well in advance of your visit. Wherever possible, we will do our best to accommodate your request. For example, we may be able to reserve an aisle seat or seating close to an exit for guests who may need to leave the auditorium quickly, or make other reasonable adjustments to help you enjoy your visit comfortably.
Please note that these arrangements must be made before your visit, are subject to availability, and cannot always be guaranteed.
All of our seating is tiered and staggered, so you're guaranteed a fantastic view of the show wherever you're seated.
IS SEATING NUMBERED AND ALLOCATED?
There are three main seating categories: Gold, Silver and Red. Seats are allocated on arrival, and guests will be assigned the best available seats within their ticket category at the time of entry.
Earlier arrival and Fast Track entry may provide access to a greater selection of available seats within your designated section. Seats are not selected in advance and are subject to availability at the time of entry.
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Arrive early or purchase Fast Track tickets to get the very best seats.
I HAVE A DISCOUNT CODE / MY DISCOUNT CODE DID NOT WORK?
Discount codes change based on location and seating, so double-check you’re using one that’s valid for your show and your seats. Just pop it in at checkout and enjoy the savings!
PARKING
TOILETS
&
REFRESHMENT
FACILITIES.
Parking options vary by location. Please check before arrival.
Facilities
We provide standard and disabled toilet facilities,.
Food and Drinks
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Hot, cold, and alcoholic beverages are available at the event. Please note that Challenge 25 is strictly enforced for alcohol purchases. Fresh Candy floss and popcorn are also made and available on site.
Please note that customers are not permitted to bring their own food or drinks.
A Word of Warning
Watch out for the clown—he has a habit of throwing popcorn. Yes, really.
DOES CIRCUS CORTEX USE ANIMALS IN THEIR ACTS?
ABSOLUTELY NOT.
DOES THE SHOW CONTAIN
FLASHING LIGHTS & LOUD NOISES?
YES, Our show contains Flashing Lights, Smoke Effects, Lasers and a possibility of getting splashed with water.
All our acts are set to very upbeat music, which in most cases would be classed as loud.
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